Beyond products, we offer a range of services, including installation, maintenance, and technical support.
We build your process Requirements
We provide a range of technical services focused on providing effective and efficient process solutions.
Helping our customers create value includes a deep understanding of both filtration media & filtration processes. Our R&D facility has extensive quality testing equipment to help ensure our products perform to the highest standard, even in the most extreme environments.
We specialize in sustainable solutions for the Filtration, Separation, Purification and Fuel Cells industries. Our approach integrates meticulous research and the application of trusted, approved, and innovative technical solutions to elevate our clients’ unique requirements.
INNOVATIVE FILTREX™ has focused on understanding the specific filtration/separation needs of each of our expertise spans from traditional services including elements supply, spare parts, technical assistance, and filed service to the development of new technologies to improve reliability and performance of filtration / separation equipment.
As a leading filter manufacturer, INNOVATIVE FILTREX™ has built an advanced laboratory and research facility allowing us to conduct extensive filter development and evaluation. In addition, we maintain a very close association with our material and component suppliers to ensure that we benefit from the latest in filter media technology and we incorporated these into our continuous product development program. INNOVATIVE FILTREX™ is continually developing the latest in filtration/separation technologies ensuring our customers benefit from solutions that are constantly evolving and improving.
With decades of accumulated knowledge in replacement OEM cartridges, our experienced staff can quickly replace over 40,000 OEM element’s part numbers making us a one-source suppliers for your filtration/separation products and services can maintain and enhance operational performance.
|User Communities & Forums
Create online user communities or forums where customers can connect, share experiences, & seek advice from each other & company experts.
|Product Integration Support
Assist customers in integrating your products with their existing systems or processes, ensuring a seamless transition.
|Documentation & User Guides
Provide comprehensive documentation & user guides to help customers with product installation, maintenance, & troubleshooting.
|Regular Performance Audits
Perform regular performance audits on installed products to identify any potential issues & recommend improvements.
Manage product warranties, ensuring that customers have access to repairs or replacements in case of defects or malfunctions.
|Upgrades & Enhancements
Inform customers about available upgrades or enhancements for their products to improve performance or incorporate new features.
Provide customization options for products to meet specific customer requirements, and offer guidance on how to best configure the products for their unique needs.
Offer 24/7 emergency response services for critical situations where immediate assistance is required.
Conduct training workshops for customers to educate them about proper product usage, maintenance best practices, and troubleshooting techniques.
|Remote Technical Assistance
Provide remote technical support through video calls, chat, or phone to guide customers through troubleshooting steps or to address any questions they have.
Send technical experts to customer locations to diagnose and resolve any technical problems or issues that may arise.
|Technical Support Hotline
Set up a dedicated technical support hotline that customers can call to receive assistance with any issues they encounter while using your products.
Offer regular maintenance plans to help customers keep their products in optimal condition. This could include scheduled inspections, cleaning, and replacement of parts as needed.
Provide professional installation services for our products, ensuring that they are correctly set up and optimized for the customer’s specific needs.